I was honored to be invited to Cultural Care’s 2009 National Meeting in Hollywood, CA this past weekend. I got a chance to meet many of the Cultural Care home office staff members and learned some tips and tricks from my LCC colleagues across the nation to help me provide quality service to all of you!
Sr. VP Natalie Jordan recognizes our Au Pair of the Year!
In celebration of Cultural Care’s 20th anniversary, we got to honor some of the very first au pairs from Sweden and Germany to take part in our program, as well as Ricardo de Silva Araujo, IAPA’s Au Pair of the Year for 2009!
There are a lot of interesting changes coming to help families during the matching process. For example, au pairs now receive monthly preparation emails that discuss important topics for their au pair year. Some of them discuss things such as the au pair position being a full-time job, culture shock and adapting to American culture and communication tips. They also discuss the mediation/transition process and lots of other important program information. There are lots of other updates that will be rolled out over the next few months, so stay tuned! 
The theme for our weekend was “Above and Beyond,” and I plan to work this year on going ”above and beyond” in providing the best possible customer service to my families and au pairs! I hope you will join me in this by helping your au pairs reach their goals and providing them with a caring family environment, and by providing quality childcare and a memorable cross-cultural experience for your host families.
